Customer Service

Customer Service

Whether you wish to place an order, request product information, or solve a particular problem, you may contact us by
Phone:
Fax:       
Email:
Mail:
1-800-821-7112
1-510-655-2339
Information
Firelight Glass, 844 Doolittle Drive, San Leandro CA 94577
Our staff is available Monday through Friday, 9:00 am to 4:30 pm Pacific Time. We make every attempt to respond quickly to your concerns; we are a small company with a limited staff, and occasionally cannot keep up with all customer requests. We hope you will be patient as we continue to upgrade our service to you.
  • Frequently asked questions--click on any topic
  • Filling and lighting oil candles by Firelight Glass
  • Wicks and Wick Adjustment
  • Lamp oils and burning problems by Firelight Glass
  • Cleaning your candle
  • The Firelight Story
  • How we make our candles
  • Displaying Firelight candles
  • Customer testimonials
  • The Firelight staff

Privacy
Firelight Glass collects customer information to fulfill orders and to notify customers of product introductions and special offers. We do not sell or share customer information with any third party. Please click here for more information.

Shipping
We ship orders on the following business day. Please click here for more information.

Guarantee
Firelight Glass guarantees your satisfaction. You may return your purchase for any reason and receive a full refund. We are proud members of the Better Business Bureau; no customer has filed a complaint about us in our thirty years of business.

Security
We completely guarantee the security of this Web site. Shopping online through our secure server is one of the safest ways to shop, and should you ever have any problems at all, we promise to resolve everything to your satisfaction.

Thank you for shopping at Firelight Glass! For more information see our Privacy Policy page.